Key Responsibilities
- Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff on firm-specific IT tools and systems (e.g., document management systems, e-billing platforms, case management tools).
- Develop and execute onboarding training programs for new hires.
- Offer refresher and advanced courses to meet the evolving needs of staff and the firm.
- Create and maintain comprehensive training materials, including user guides, quick reference sheets, and video tutorials.
- Customize training content to address the unique workflows and requirements of legal professionals.
- Technical Support for Training
- Assist with troubleshooting technical issues during training sessions.
- Collaborate with the IT support team to identify and resolve user challenges related to IT systems.
- Gather and analyze participant feedback to continuously enhance training programs.
- Stay updated on emerging legal technology trends and recommend new training initiatives.
- Partner with other departments, including HR and IT, to coordinate training schedules and resources.
- Work with software vendors and internal teams to understand system updates and translate them into actionable training plans.
Qualifications
- Proven experience as an IT Trainer, preferably in a law firm or legal environment.
- Strong knowledge of legal software such as iManage, NetDocuments, Clio, Relativity, or comparable platforms.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including advanced features relevant to legal use.
- Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in conducting virtual training using platforms like Zoom, Teams, or Webex.
- Bachelor’s degree in IT, Education, or a related field (or equivalent work experience).
- Certifications in instructional design or training (e.g., ATD, CompTIA CTT+).
- Knowledge of cybersecurity best practices as applied in the legal field.
- Experience working with litigation support or e-discovery tools.
- Strong interpersonal and organizational skills.
- Ability to manage multiple training sessions and projects simultaneously.
- Problem-solving mindset and patience when assisting users with varying levels of technical proficiency.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
